Price, Redress, Regulatory and Complaints Information
1. Pricing
Every instruction is different, therefore the charges will depend on the complexity of your matter. If the matter is simple, I will endeavour to charge a fixed fee to include disbursements such as legalisation fees, postage, consular agent fees, courier fees, travelling expenses, translating costs and so on.
For more complicated or time-consuming matters the fee will be based on the amount of time spent on your matter.
On receiving instructions, I will always provide details of the estimated fee, the services to be covered by such fee, the cost of disbursements if any, the amount of VAT and an explanation if any of these sums increase. If I receive regular instructions from a client I might not always be able to provide such details for each individual instruction.
I encourage you to contact me so that I can provide you with clear guidance on the key stages of my notarial work, my fees and associated costs and disbursements. For further information, please refer to my terms of business [AP1] or contact me direct.
2. Redress
The level of my Professional Indemnity cover is £1,000,000.
3. Regulatory and Complaints
3.1 My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1, The Sanctuary
Westminster
London SW1P 3JT
Telephone 020 7222 5381
Email Faculty.office@1thesanctuary.com
Website www.facultyoffice.org.uk
3.2 If you are dissatisfied about the Service you have received, please do not hesitate to contact me.
3.3 If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
3.4 In that case please write (but do not enclose any original documents) with full details of your complaint to:
The Secretary of The Notaries Society
P O Box 876
Chichester PO19 9ZH
Email secretary@thenotariessociety.org.uk
3.5 If you have any difficulty in making a complaint in writing, please do not hesitate to contact the Notaries Society/the Faculty Office for assistance.
3.6 Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
Legal Ombudsman
P O Box 6167
Slough SL1 0EH
Tel : 0300 555 0333
Email : enquiries@legalombudsman.org.uk
Website : www.legalombudsman.org.uk
3.7 If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.